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About Us
Columbia Tarp & Cargo Controls is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@tarpcity.com.
Guarantee
At Columbia Tarp and Cargo Controls, your satisfaction is guaranteed! All of our stock products come with a no quibble guarantee. If when you receive your shipment, you are not satisfied with the quality of the product, you may return (freight prepaid) the unused merchandise within 7 days from receipt for a full refund (return shipping is not included). You must send a written request for a return authorization # by fax at (803) 407-1684 or by email sales@tarpcity.com. You must state the reason for your return in your request. Returns without either an authorization # or the reason for the return may be subject to a 15% restocking charge. We are sorry but custom orders cannot be returned.

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Please be advised that our tarps are automatically manufactured with the "tarpcity" logo stenciled on each side in white paint. Should you not wish to display our logo, please advise when you place your order and we will make every attempt to accomodate your request.

We accept credit card payment. We can only accept orders placed in the continental United States.

We accept Visa, Mastercard, and Discover. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
Remember -- Shipping is FREE! (Stock website products only). ALL CUSTOM ORDERS ARE QUOTED PLUS SHIPPING UNLESS OTHERWISE SPECIFIED. We will normally ship your order within one to two business day. In store pick up is also available. See your product page for your savings for in store merchandise pick up.
UPS Residential Surcharge
UPS has implemented a RESIDENTIAL SURCHARGE on all Hundredweight shipments that do not ship to an active commercial place of business. PLEASE NOTE - UPS defines a residential address as "a location that is a home, including a business operating out of a home that does not have an entrance open to the public." Orders that are placed with a commercial delivery declaration that fail to meet the UPS definition will have the surcharge retroactively charged to the credit card of record.
Returns Policy
Returns are accepted within 7 days from receipt for a full refund (return shipping is not included). You must send a written request for a return authorization # by fax at (803) 407-1684 or by email sales@tarpcity.com. You must state the reason for your return in your request. Returns without either an authorization # or the reason for the return may be subject to a 15% restocking charge. We are sorry but custom orders cannot be returned.

Back Orders
If for any reasion your item is not in stock, we will backorder for you. Backorder times will usually not exceed three days.
Tax Charges
For orders shipped in North Carolina or South Carolina, the 7% sales tax is added. All other orders are tax free.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us
If you need to reach us, please email us at sales@tarpcity.com. Alternatively, you can call toll free at (888) TARP CITY (827-7248) or fax us at (803) 407-1684 or write to us at 3129 Bluff Road, Columbia SC 29209.
Privacy Policy
tarpcity.com does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.